Frequently Asked Questions

In each box, you will receive 4 – 6 of our favorite seasonal lifestyle products from different makers in communities recovering from disasters and hardships. Our aim with each box is to curate a selection of products that are meaningful, inspiring, and uplifting, and introduce you to companies and communities that are demonstrating resilience in the face of disasters and hardships. Some example items may include jewelry, candles, tea/coffee, handbags, home goods, and more!

Right now we are focused on curating our favorite socially-conscious products for women. This allows us to focus better on delivering value when we’re curating products.

We currently ship via flat rate to the US, US Territories, US Minor Outlying Islands ($9 flat rate) and Canada ($16.95 flat rate).

Yep! NASEKU GOODS makes the perfect employee / group gift—simply email help@naseku.com and we’ll discuss pricing, timing, and options for your bulk order.

Yes! Simply select the “Send as a Gift” option on the home page and input the address of the recipient in the shipping section during check out.

If you order today, you will be billed right away to reserve your membership. After that, all quarterly subscribers will be billed on the 1st day of June, September, December, and March, going forward, until the membership is paused or canceled.

We’d love to hear how your product and company is making our world better! Email partners@naseku.com and tell us a bit about your company!

If you log into your account on our log in page, you will be able to change your billing/shipping information or subscription status on your account page. If you need assistance logging in, please contact us.

You can log into your account on our log in page, using the username and password that you created for your account when checking out. You can reset your password on this same page. If you are unable to log in or reset your password, please email us and we’ll help!

NASEKU GOODS purchases are nonrefundable. Any returns made to us will not be eligible for a refund.

If you have received a damaged product in your box, or if your box is missing a product, please email our member support team within two (2) weeks of delivery, and we will assist you with getting the item replaced.

If your NASEKU GOODS box is missing, we must be notified via email within two (2) weeks of receiving your tracking information. If NASEKU GOODS is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of NASEKU GOODS.

Quarterly subscribers can cancel their subscription(s) at any time. There is no cancellation fee. Quarterly subscribers are billed at the time of purchase, and then on the seasonally just prior to the shipping month (June, September, December, and February) — so the subscription can be canceled anytime before that date to avoid receiving the current box and being billed.